{"id":13,"date":"2026-06-27T18:24:51","date_gmt":"2026-06-27T18:24:51","guid":{"rendered":"https:\/\/welcoming-tan-giraffe.tarjeehbootcamp.com\/?page_id=13"},"modified":"2026-06-27T18:24:52","modified_gmt":"2026-06-27T18:24:52","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/goldentrycollc.com\/?page_id=13","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-wd-title title wd-1bfd1f80\">Overview<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b87db75e\">At Golden Tryco Trading Co. LLC, customer satisfaction is our priority. We strive to provide high-quality corporate gifts, promotional products, industrial tools, and construction equipment. Please read our Return &amp; Refund Policy carefully before placing an order.<\/p>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-c6f0a701\"><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-2aa60bee\">Order Confirmation<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a055fdf2\">Orders are processed after confirmation with our sales team through WhatsApp, email, or other approved communication channels. Customers are encouraged to review all product specifications, quantities, customization details, and pricing before confirming an order.<\/p>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-494fa0ff\"><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-385e51f0\">Returns<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1d037bb8\">Returns may be accepted only under the following circumstances:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product received is damaged during delivery.<\/li>\n\n\n\n<li>An incorrect product has been supplied.<\/li>\n\n\n\n<li>The product has a verified manufacturing defect.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ae13cdce\">To be eligible for a return, you must notify us within <strong>7 days<\/strong> of receiving your order.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c27c65e6\">Products must be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused<\/li>\n\n\n\n<li>In their original packaging<\/li>\n\n\n\n<li>In the same condition as received<\/li>\n\n\n\n<li>Accompanied by proof of purchase or order confirmation<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-4e1eb7ce\"><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-16ca11f3\">Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-01f939ee\">The following products are generally not eligible for return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customized or branded corporate gifts<\/li>\n\n\n\n<li>Printed promotional products<\/li>\n\n\n\n<li>Special-order items<\/li>\n\n\n\n<li>Products damaged due to misuse or improper handling<\/li>\n\n\n\n<li>Clearance or sale items (unless defective)<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-ac9c419b\"><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-55490976\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a400bbaf\">Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund request.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-aa4b5ae3\">If approved, refunds will be processed using the original payment method (where applicable) within a reasonable processing period.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fd508da4\">If your order was placed without online payment, refunds will be handled according to the agreed payment terms.<\/p>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-aa65b76c\"><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-6a43633d\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-460aae86\">Products may be exchanged only if they are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Damaged upon delivery<\/li>\n\n\n\n<li>Defective due to manufacturing faults<\/li>\n\n\n\n<li>Incorrectly supplied by our company<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-27a5fc09\">Replacement products are subject to stock availability.<\/p>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-fc701042\"><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-b4480b29\">Shipping for Returns<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a854e125\">Customers should contact our customer support team before returning any product.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-63488f60\">Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c427b602\">We recommend using a trackable shipping service for valuable items.<\/p>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-a4c79550\"><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-133f2170\">Customized Products<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a8cee011\">Customized, printed, engraved, or logo-branded products are produced specifically according to customer requirements. Therefore, such products cannot be returned or refunded once production has started, except in cases of manufacturing defects or errors made by Golden Tryco Trading Co. LLC.<\/p>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-8734f4ca\"><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-8b5c7330\">Damaged or Incorrect Orders<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c5d218dd\">If you receive a damaged, defective, or incorrect product, please contact us within <strong>7 days<\/strong> and provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order details<\/li>\n\n\n\n<li>Photos of the product<\/li>\n\n\n\n<li>Photos of the packaging (if applicable)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-cb2831b1\">Our team will review your request and provide an appropriate resolution as quickly as possible.<\/p>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-19589ac6\"><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-61687ced\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-175fdc49\">For any questions regarding returns, refunds, or exchanges, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-0dcd4753\"><strong>Golden Tryco Trading Co. LLC<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b1e32437\"><strong>Address:<\/strong> Offices Land Building Block #1, Office #202, Al Karama, Dubai, United Arab Emirates<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-57d521d4\"><strong>Email:<\/strong> <a href=\"mailto:goldentryco@gmail.com\">goldentryco@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a2ab91a4\"><strong>WhatsApp:<\/strong> +971 523996798<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Business Hours:<\/strong> Monday \u2013 Saturday | 8:00 AM \u2013 6:00 PM<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Business Hours: Monday \u2013 Saturday | 8:00 AM \u2013 6:00 PM<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/goldentrycollc.com\/index.php?rest_route=\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goldentrycollc.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goldentrycollc.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/goldentrycollc.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/goldentrycollc.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13"}],"version-history":[{"count":1,"href":"https:\/\/goldentrycollc.com\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":1514,"href":"https:\/\/goldentrycollc.com\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions\/1514"}],"wp:attachment":[{"href":"https:\/\/goldentrycollc.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}